Refund policy
DisplayMode is sold through Paddle.com Market Ltd, our merchant of record. Paddle is the seller on your receipt, charges your card, handles VAT and issues the invoice. Refunds are decided by us under this policy and paid out by Paddle to the payment method you used.
1. Try it first
Every feature of DisplayMode is available in the free trial. Install it, split your screen, share a screen in a meeting, keep it for the whole trial. You do not need a card to try it, and we would rather you test it on your own Mac than buy and wonder.
2. Before you activate: full refund, no questions asked
A purchase gives you a licence key. Until you activate that key in the app, you can ask for a full refund at any time and for any reason. We do not ask why. Paddle returns the money to your original payment method, usually within 5 to 10 business days depending on your bank.
3. Activating the key: what you agree to
DisplayMode is digital content that is delivered in full the moment a licence key is activated. When you activate, the app shows a short notice and asks for your express consent to start using the licence immediately. By giving that consent you acknowledge that you lose the statutory right of withdrawal for this purchase (Article 16(m) of the EU Consumer Rights Directive 2011/83/EU; in Poland, Article 38 paragraph 1 point 13 of the Consumer Rights Act). You receive an email confirming that consent right after activation.
If you do not want to give that consent, do not activate. You keep the full right to a refund described in section 2.
4. After activation
- Change of mind: once a key is activated, we do not refund for change of mind, unused time or a Mac you no longer have.
- It does not work on your Mac: write to us before you ask Paddle for anything. If we cannot make DisplayMode work on your setup, we refund. Your statutory rights for defective digital content are not affected by this policy.
- Duplicate or accidental purchase: tell us within 14 days and we refund the duplicate.
5. Subscriptions
Monthly and yearly plans renew automatically. You can cancel at any time in the Paddle customer portal linked from your receipt, or by writing to us. Cancelling stops the next charge; the current period runs to its end and is not refunded in part.
6. Business seats
Seats bought for a team follow the same rules per seat: a seat that was never activated is refundable in full, an activated seat is not.
7. How to ask
Email support@displaymode.app from the address you used at checkout, or reply to your Paddle receipt. Tell us the order number. We answer within two business days. Please contact us before opening a chargeback with your bank; a chargeback on an activated licence disables the key.
8. Changes
We may update this policy. The version that applies to your purchase is the one published on the day you bought.
Draft for legal review. Two items are still to be confirmed before the first sale: the support address (a placeholder domain is used above) and the wording of the consent notice in every language of the app.